fbpx

Frequently Asked Questions

Room Availability

Casablanca Express is the direct representative, we have annual room commitments in excess of 20,000 room nights per year. Our 2 night promotional stays are valid for a Sunday thru Thursday night stay over, and therefore we rarely run out of rooms. Most of the known “blackout” dates are New Year’s Eve, Memorial Day, Labor Day, July 4th and a few major conventions/events.

 

There are NO hoops or hidden fees

There are no hoops to redeem the vacation; customers simply follow the certificate instructions or can go online to select dates of stay, and will receive a call back from a reservation agent to confirm their arrival dates; or the consumer can simply call our guest services toll free number to schedule their dates of travel. The only cost that the customer is responsible for is the standard resort fee, which is charged to all guests and paid directly to the hotel upon checkout.

 

Consumer value

Our two night hotel stays have tremendous value to the consumer; the 2 nights hotel accommodations are paid 100%. The consumer may be responsible for the room tax based on the type of certificate or gift card they are utilizing. Additionally, most of our promotional packages also include discounts on various entertainment and savings on food, shows and attractions, while the traveler is in their chosen location; this discount travel savings access is normally a $39.00 retail value.

 

Consumer Experience

As one of the largest travel companies in the United States, having been in business for 40 years, we understand the importance of consumer relationships; as a direct representative, we want consumers to have a wonderful stay in our hotels and make the booking process as simple; in fact, We have received hundreds of 5 Star reviews on a variety of social mediums including Yelp, Trust Pilot, Trust Link, Facebook and Google+; we have an A+ rating with the Better Business Bureau (BBB).

 

Business Value

Low cost high value with quality service is at our core philosophy. With over 100,000 consumers traveled in 2017, and close to million since 1980, our consumer experience is second to none. At Casablanca Express, we believe in providing secure solutions for consumer promotions. This core quality is why our vacation certificates and gift cards are used by world class business like Ford Automotive, CBS, NBC/Universal, Gannett (USA Today), KIA Auto, Kevin Jewelers and many other name brand companies. These successful businesses depend on Casablanca Express to fulfill their promotional needs with a proven travel and dining marketing solution and incentive programs.

 

Businesses Experience

Our attention to detail, blending world class customer service and incredible product value has made us a trusted travel partner in the travel industry for nearly 40 years. Both our corporate clients and our individual travelers appreciate our commitment to customer satisfaction. Our average client has been working with us for well over 5 years Hundreds of businesses in almost every industry have found tremendous value and  included our products as part of their “secret marketing sauce” (marketing programs)

Question

Will you provide photos, images and graphics that I can use in my promotional campaign?

Answer

Our success is your success we work directly with each store, company, dealership or client to assist with creating graphics to be utilized for promotional campaigns. Our in house design staff will assist in laying out digital banners, email-able digital graphics and print quality ads. These custom creatives and specialty collaterals are a key part of the design assistance we provide. Our philosophy is that “your campaign success is our success too”.

Question

Are weekends available?

Answer

When speaking to a guest representative at time of finalizing book. Weekend dates may be available for a surcharge.

Question

Is there a Resort Fee?

Answer

Like almost every hotel in Las Vegas, and most of the country, there maybe a daily resort fee, but generally it is very low. The resort fee is only per night (not per person) and includes things like Wi-Fi access, parking, fitness room access, newspapers, in room coffee and a bunch of other services. The standard resort fee is charged to all guests regardless of how the room is booked, whether through CBE, Expedia™, the hotel’s website or by calling the hotel, etc.; this is a standard part of consumer travel and is understood by travelers as customary.

Contact us to find out how we can help you.

Send this to a friend